FAQs

Have a question about Pilot's Small Business services? Select a product below to learn more.
Still have a question? Call 855-578-550 to talk to a real person.

Who are Pilot's Small Business Products for?

This line of products was designed with smaller companies in mind, making fiber-optic internet accessible to them at a price point that won’t break the bank.

Do I have to sign a long term contract?

No! All of our services are month-to-month and you can cancel at any time.

How do I know if Pilot can service my building?

Pilot services many commercial addresses in New York City. To find out if Pilot can service your address, submit an inquiry on our homepage.

Will there be downtime when the service is installed?

No. We will not disrupt your existing internet connection when our service is installed. After our installation is complete, you will be able to switch over from your existing internet provider at your convenience.

How am I billed?

We email you an invoice at the start of every billing cycle. Unless you’ve made a change to your Pilot service, the invoice will be the same every month. Unless you’ve chosen to pay via ACH, Check, or Wire Transfer, we will automatically attempt to charge your credit card on your due date.

What forms of payment does Pilot accept?

We accept Visa, MasterCard, Discover, and American Express. We also accept payment by ACH and wire transfers. If you are an Enterprise organization and must pay by check or purchase order, please contact your Account Manager.

Are there any additional taxes or fees?

No. The pricing on our website is fully inclusive of any applicable taxes or fees. The price you see is truly the price you pay.